Mansfield University » School Library Program » Help Page

Whom Do I Ask About...

Last Updated: 14 Jan 2008

For requests for help or information on the following topics, you should contact the individuals or agencies below. You might also browse MU's Administrative Directory or search the Faculty/Staff Directory.

  1. Act 48 Credits (Pennsylvania)

    First go to https://www.edulinkinc.com/act48Provider and click on Professional Educator to create an account and submit courses for verification (expect 1-2 weeks for EduLink to report courses to PDE)

    For further help, contact Lori Cass: 570-662-4873 / lcass@mansfield.edu

  2. Billing and Payments

    Student Accounts Office: 570-662-4888
    http://www.mansfield.edu/~accounts

    (also try Melanie Seymour: 570-662-4388 / mseymour@mansfield.edu)

  3. Blackboard (applications and functionality)

    24x7 Help line: 866-766-5969 (note: they won't help with MU specific questions, such as passwords, email, library access, etc.)

  4. Bookstore

    Donna Casselberry: 800-577-6798 / dcasselb@mansfield.edu
    Home page: http://www.mansfieldbookstore.com

  5. Certification Status

    Ryan Stanley: 570-662-4201 / rstanley@mansfield.edu

  6. Changing Personal Data

    Cindy Kerr : 570-662-4874 / ckerr@mansfield.edu

  7. Clearances (also see our Clearance FAQ)

    Beth McClure: 570-662-4024 / bmcclure@mansfield.edu

  8. E-Mail (student system replaced by Windows Live Hotmail, or Mounties)

    Call the Help Line at 570-662-4357, send e-mail to helpline@mansfield.edu or use their web form at http://it.mansfield.edu/contact.htm

  9. e-reserve Submission (faculty only)

    Beth Williams: 570-662-4690 / ewilliam@mansfield.edu

    If your simply have questions about accessing or viewing e-reserves, contact the library information desk. Faculty may also view additional instructions at, http://lib.mansfield.edu/eresfac.html

  10. Graduation Status

    Ryan Stanley: 570-662-4201 / rstanley@mansfield.edu
    Be sure to submit Intent to Graduate Form six months prior to graduation: http://records.mansfield.edu/documents/IntentToGraduate.pdf

  11. Library Barcodes (18-digit number for accessing databases)

    To lookup your barcode online either login to My Accounts or enter your last name and student ID in the library's ID Number Lookup. If you need to speak with someone, contact either:

    Beth Williams: 570-662-4690 / ewilliam@mansfield.edu or
    Tim Seymour: 570-662-4666 / tseymour@mansfield.edu

  12. Library Resources (Databases and Catalog)

    MU Library Information Desk: either call 570-662-4671 or submit a question, via web form, at http://lib.mansfield.edu/askref.html

  13. Passwords, and Logins

    To retrieve login information for Blackboard, MU email and WebAdvisor (registration and grades) visit the My Accounts web page, at: https://info.mansfield.edu/myaccount

  14. PRAXIS Test

    Beth McClure: 570-662-4024 / bmcclure@mansfield.edu

  15. Student Records

    Registrar's Office: 570-662-4202 / registrar@mansfield.edu
    Home page: http://records.mansfield.edu
    Lori Cass: 570-662-4873 / lcass@mansfield.edu

  16. WebAdvisor:

    Cindy Kerr: 570-662-4874 / ckerr@mansfield.edu

  17. Windows Live Hotmail

    see E-Mail above

  18. All remaining questions

    Please use the Ask Us button located on all Portal pages

Advisers

Cindy Keller
717-816-6995

Larry Schankman
570-662-1094

Deb Kachel


Tech Support

Blackboard (24/7)
866-7665-969

MU Help Desk
570-662-4357


SL&IT Secretary

Jill Scott
570-662-4790
570-662-4334 (Fax)