Mansfield University » School Library Program » Help Page

Whom Do I Ask About...

Last Updated: 12 Sep 2011

For requests for help or information on the following topics, you should contact the individuals or agencies below. You might also browse MU's Administrative Directory or search the Faculty/Staff Directory.

  1. Act 48 Credits (Pennsylvania)

    Go to https://www.edulinkinc.com/act48Provider and click on Professional Educator to create an account and submit courses for verification (expect 1-2 weeks for EduLink to report courses to PDE). To view your progress login to PDE's Professional Education Record Management System (PERMS).

    For further help, contact Lori Cass: 570-662-4873 / lcass@mansfield.edu

  2. Billing and Payments

    Student Accounts Office: 570-662-4888
    http://esd.mansfield.edu/student-accounts

    (also try Melanie Seymour: 570-662-4388 / mseymour@mansfield.edu)

  3. Desire2Learn (applications and functionality)

    For assistance with Desire2Learn review MU's Frequently Asked Questions (FAQ) page or submit a question through their Help Form (monitored Mon-Fri, 8-4). Additional resources are available on MU's Desire2Learn Resources for Students page. Students and faculty may also phone (877-730-6232), email, or chat with the less reliable third-party service, Perceptis (available 24/7), though they may refer many, if not most, questions back to MU.

  4. Bookstore

    Donna Casselberry: 800-577-6798 / dcasselb@mansfield.edu
    Home page: http://www.mansfieldbookstore.com

  5. Certification Status

    Ryan Stanley: 570-662-4201 / rstanley@mansfield.edu

  6. Changing Personal Data

    Cindy Kerr : 570-662-4874 / ckerr@mansfield.edu

  7. Clearances (also see our Clearance FAQ)

    Beth McClure: 570-662-4024 / bmcclure@mansfield.edu

  8. Complaints (Distance Education Compliance)

    If you have a complaint about the SL&IT online program and feel your concerns have not been addressed by Mansfield University it is your right to file a formal complaint with your state's authorized agent for consumer or education complaints. For an unofficial list of state agencies see either our page on Distance Education Compliance or the State Higher Education Executive Officers (SHEEO) Links to Complaint Reporting.

  9. E-Mail (Windows Live Hotmail, known also as Mounties)

    Call the Help Line at 570-662-4357, send e-mail to helpline@mansfield.edu or use their web form at http://ct.mansfield.edu/contact-us

  10. e-reserve Submission (faculty only)

    Nichole Book: 570-662-4687 / nbook@mansfield.edu

    If your simply have questions about accessing or viewing e-reserves, contact the library information desk. Additional instructions for faculty are available at: http://lib.mansfield.edu/eresfac.cfm. You may also contact Winona Wieczorek (570-662-4257 / wwieczor@mansfield.edu), who scans the documents, but initial requests should go to Nichole Book.

  11. Graduation Status

    Ryan Stanley: 570-662-4201 / rstanley@mansfield.edu
    Be sure to submit the Application for Graduation Form one year prior to graduation via WebAdvisor.

  12. Library Barcodes (18-digit number for accessing databases)

    To lookup your barcode online either login to My Accounts or enter your last name and student ID in the library's ID Number Lookup. If you need to speak with someone, contact either:

    Nichole Book: 570-662-4687 / nbook@mansfield.edu or
    Tim Seymour: 570-662-4666 / tseymour@mansfield.edu

  13. Library Resources (Databases and Catalog)

    MU Library Information Desk: either call 570-662-4671 or submit a question, via web form, at http://lib.mansfield.edu/askref.cfm

  14. Passwords, and Logins

    To retrieve login information for Blackboard, MU email and WebAdvisor (registration and grades) visit the My Accounts web page, at: https://info.mansfield.edu/myaccount

  15. PRAXIS Test

    Beth McClure: 570-662-4024 / bmcclure@mansfield.edu

  16. Student Records

    Registrar's Office: 570-662-4202 / registrar@mansfield.edu
    Home page: http://esd.mansfield.edu/registrar
    Lori Cass: 570-662-4873 / lcass@mansfield.edu

  17. WebAdvisor:

    Cindy Kerr: 570-662-4874 / ckerr@mansfield.edu

  18. Windows Live Hotmail

    see E-Mail above

  19. All remaining questions

    Please use the Ask Us button located on all SL&IT pages

Advisers

Cindy Keller
717-816-6995

Deb Kachel


Tech Support

Desire2Learn

MU Help Desk
570-662-4357


SL&IT Secretary

Jill Scott
570-662-4790
570-662-4334 (Fax)