For requests for help or information on the following topics, you should contact the individuals or agencies below. You might also browse MU's Administrative Directory or search the Faculty/Staff Directory.
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Act 48 Credits (Pennsylvania)
Go to https://www.edulinkinc.com/act48Provider and click on Professional Educator to create an account and submit courses for verification (expect 1-2 weeks for EduLink to report courses to PDE). To view your progress login to PDE's Professional Education Record Management System (PERMS).
For further help, contact Lori Cass: 570-662-4873 / lcass@mansfield.edu
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Billing and Payments
Student Accounts Office: 570-662-4888
http://esd.mansfield.edu/student-accounts(also try Melanie Seymour: 570-662-4388 / mseymour@mansfield.edu)
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Desire2Learn (applications and functionality)
For assistance with Desire2Learn review MU's Frequently Asked Questions (FAQ) page or submit a question through their Help Form (monitored Mon-Fri, 8-4). Additional resources are available on MU's Desire2Learn Resources for Students page. Students and faculty may also phone (877-730-6232), email, or chat with the less reliable third-party service, Perceptis (available 24/7), though they may refer many, if not most, questions back to MU.
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Bookstore
Donna Casselberry: 800-577-6798 / dcasselb@mansfield.edu
Home page: http://www.mansfieldbookstore.com
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Certification Status
Ryan Stanley: 570-662-4201 / rstanley@mansfield.edu
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Changing Personal Data
Cindy Kerr : 570-662-4874 / ckerr@mansfield.edu
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Clearances (also see our Clearance FAQ)
Beth McClure: 570-662-4024 / bmcclure@mansfield.edu
- Complaints (Distance Education Compliance)
If you have a complaint about the SL&IT online program and feel your concerns have not been addressed by Mansfield University it is your right to file a formal complaint with your state's authorized agent for consumer or education complaints. For an unofficial list of state agencies see either our page on Distance Education Compliance or the State Higher Education Executive Officers (SHEEO) Links to Complaint Reporting.
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E-Mail (Windows Live Hotmail, known also as Mounties)
Call the Help Line at 570-662-4357, send e-mail to helpline@mansfield.edu or use their web form at http://ct.mansfield.edu/contact-us
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e-reserve Submission (faculty only)
Nichole Book: 570-662-4687 / nbook@mansfield.edu
If your simply have questions about accessing or viewing e-reserves, contact the library information desk. Additional instructions for faculty are available at: http://lib.mansfield.edu/eresfac.cfm. You may also contact Winona Wieczorek (570-662-4257 / wwieczor@mansfield.edu), who scans the documents, but initial requests should go to Nichole Book.
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Graduation Status
Ryan Stanley: 570-662-4201 / rstanley@mansfield.edu
Be sure to submit the Application for Graduation Form one year prior to graduation via WebAdvisor. -
Library Barcodes (18-digit number for accessing databases)
To lookup your barcode online either login to My Accounts or enter your last name and student ID in the library's ID Number Lookup. If you need to speak with someone, contact either:
Nichole Book: 570-662-4687 / nbook@mansfield.edu or
Tim Seymour: 570-662-4666 / tseymour@mansfield.edu -
Library Resources (Databases and Catalog)
MU Library Information Desk: either call 570-662-4671 or submit a question, via web form, at http://lib.mansfield.edu/askref.cfm
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Passwords, and Logins
To retrieve login information for Blackboard, MU email and WebAdvisor (registration and grades) visit the My Accounts web page, at: https://info.mansfield.edu/myaccount
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PRAXIS Test
Beth McClure: 570-662-4024 / bmcclure@mansfield.edu
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Student Records
Registrar's Office: 570-662-4202 / registrar@mansfield.edu
Home page: http://esd.mansfield.edu/registrar
Lori Cass: 570-662-4873 / lcass@mansfield.edu -
WebAdvisor:
Cindy Kerr: 570-662-4874 / ckerr@mansfield.edu
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Windows Live Hotmail
see E-Mail above
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All remaining questions
Please use the Ask Us button located on all SL&IT pages
